Returns & Refunds Policy
At Heartside Brews, your satisfaction is our priority. If something isn't right with your order, we want to make it right.
Eligibility
Due to the nature of food and beverage products, we are unable to accept returns on opened or used items. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will resolve the issue promptly.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please email us at support@heartsidebrews.com with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you.
Refunds
Approved refunds will be processed to your original payment method within 5–7 business days. Please note that it may take additional time for your bank or card issuer to post the refund.
Cancellations
Orders can be cancelled within 24 hours of placement. After that, your order may already be in processing or fulfillment and cannot be cancelled.
Questions?
We're here to help. Contact us and we'll get back to you as soon as possible.